Performance and Support

What kind of support is available for WA-Connect users?

Support includes technical assistance, integration help, and troubleshooting​ based on your chosen package​.

Are there any messaging limitations with WA-Connect?

Yes, there are certain restrictions, such as the 24-hour window for customer-initiated conversations, after which you need to use template messages to continue the conversation​.

Can I automate responses with WA-Connect?

Yes, you can set up automated responses for common queries and use chatbots for more complex interactions​​.

What is the approval process for message templates?

Templates must be submitted for approval through WA-Connect and must comply with WhatsApp’s guidelines on content and formatting​​.