Usage and Management

How can I manage customer conversations with WA-Connect?

You can manage conversations using features like labels, quick replies, and integration with support tools (URL & Phone Number Buttons) for efficient handling of customer queries​​.

Can I use WA-Connect for marketing purposes?

Yes, you can send marketing messages using approved templates, but you must comply with WhatsApp’s policies on promotional content​.

What happens if I need to change my phone number?

Changing your phone number requires going through the approval process again with WhatsApp, so it’s important to choose a dedicated number from the start​​.